Design and deliver powerful customer experiences with Dynamics 365 Customer Insights
Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences. Then, students will build impactful and personal experiences using Customer Insights – Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.
What's Included:
- 4 Day save period
- 14 day access to M365 trial tenant (No sign up / credit cards)
- Free 24/7 premier support
- Free instructor access
Platform Features:
- Seamless paste to virtual machine functionality
- Integrated keyboard language translation for all countries
- Integrated step-by-step instructions
- Remote classroom management for instructors & admins
- Student progress reporting
- MS Learn content integration
| Lab | Estimated completion time |
|---|---|
| 0. Design and deliver powerful customer experiences with Dynamics 365 Customer Insights |
240 mins
|
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