Frequently asked questions
Can I change my company contact number associated with my go deploy Marketplace Account?
Yes, you are allowed to change your contact number.
What should I do if I need to update my VAT number or address?
If you need to update your VAT number or address, please contact our support team at
What happens if I am unable to provide my Partner / Location ID?
If you are unable to provide a valid Partner / Location ID or the information you provide fails the verification process, you will not be able to purchase Microsoft Official Curriculum content from our Marketplace. If you believe this is due to an error, please reach out to our support team for further assistance at
Can I still purchase other Hands-on-Labs on the Marketplace without being a training services partner?
Yes, absolutely! Our marketplace offers a wide range of Hands-on-Labs available for purchase to all users, regardless of their training services partners status. The validation process is specifically required for accessing and purchasing Microsoft products.
How can I contact the support team for assistance with my go deploy Marketplace account?
If you need assistance or have any questions regarding your go deploy Marketplace account, including changes to VAT number or address, please reach out to our support team via
How can I add Hands-on-Labs to my basket?
To add Hands-on-Labs to your basket, simply click on the "Add to Basket" button located next to the Hands-on-Labs you wish to purchase. The selected Hands-on-Lab will then be added to your basket for checkout.
Can I remove Hands-on-Labs from my basket?
Yes, you can remove Hands-on-Labs from your basket. In your basket, you should see an option to remove items. Click on that option next to the Hands-on-Lab you want to remove, and it will be deleted from your basket.
Can I modify the quantity of a Hands-on-Labs in my basket?
Yes, you can modify the quantity of a Hands-on-Lab in your basket. In your basket, you should see an option to update the quantity. Simply adjust the quantity as desired and proceed to update your basket.
Can I use a discount code or coupon for Hands-on-Labs in my basket?
Yes, if you have a valid discount code or coupon, you can apply it during the checkout process. Look for the designated field to enter your code or coupon, and the discounted price will be reflected in your basket. Also, we provide the option to remove the discount coupon if you wish to use it on another occasion. Disclaimer: Discount coupons do not apply for certain products.
What payment methods are accepted for completing my basket purchase?
We accept credit/debit cards.